CASA

Aviation industry regulator (CASA)

CASA Industry Complaint Online Submission Form

It is important that you read these notes before continuing.

  • The ICC can only consider complaints about the Civil Aviation Safety Authority (CASA). If your complaint is about an airline, please contact it directly.
  • If your complaint is about a decision of CASA that you a have a right to seek a review of in the Administrative Appeals Tribunal, you are strongly advised to seek independent legal advice as strict timelines apply.

Privacy notice: The information provided on this form will be used by the ICC to investigate your complaint.

If you request to remain anonymous, we will take all reasonable steps to maintain your confidentiality. In some cases, however, it is possible that the enquiries we need to make to properly consider the issues you have raised will enable others to infer, deduce or assume the source of the complaint.

The provision of information on this complaint form is voluntary. It will be stored securely. You may correct any personal information provided at any time.

Please provide any documents or document references that may assist in any investigation by fax or mail to the address provided below.

If you are having difficulty using this form, please use one of the alternative methods set out below using the online complaints form template as a guide to your content.
 
Phone: 02 6217 1666
Fax: 02 6217 1701
Mail: GPO Box 2005
Canberra ACT 2601

National Relay Service (NRS)

National Relay Service (NRS) symbol

National Relay Service – Select your preferred access option and ask for 02 6217 1666.

Translating and Interpreting Service (TIS)

Translating and Interpreting Service (TIS) symbol

If you need an interpreter, please call the Translating and Interpreting Service (TIS) on 131 450 and ask them to telephone CASA on 1800 074 737 from Monday to Friday 8am-7pm.